How do I get started?
Pick your plan and pay by card on the pricing page to get started right away, or email us with how many properties you're managing and we'll set your account up for you instead. You'll get a message as soon as it's ready.
Can I try it before paying?
Yes. Accounts can be set up on a trial first, so you can see it running against your own numbers before committing to anything.
What if I manage more than one property?
Hosts Assist supports multiple properties under one account. You can switch between them, and once you have more than one, a side-by-side comparison view shows income, expenses, and occupancy across all of them.
Do I have to enter every booking by hand?
No. Calendar sync works both ways. Bookings from your Airbnb or Booking.com calendar import here automatically, and a direct booking you add here blocks those same dates out on Airbnb and Booking.com, so you're never at risk of a double-booking. You can still add bookings manually too, and paste in a batch from a spreadsheet if that's easier.
Can guests get their check-in info without messaging me?
Yes: on the Extra plan and up, the digital guidebook gives each property its own shareable page with WiFi details, check-in/check-out instructions, house rules, and local recommendations, so guests can look it up themselves instead of texting you at 11pm.
Can I give my cleaner or a team member access?
Yes, on the Premium plan: a separate, read-only login that shows bookings only (no expenses, payouts, or settings), so they can see check-in/check-out dates without getting access to your finances.
Can I export my data if I ever want to leave?
Yes. Every list (bookings, expenses, payouts) can be exported to CSV at any time, and a full backup of your account is available as a one-click download from Settings.
Is my data kept separate from other customers?
Yes. Every account's data is structurally isolated, not just hidden behind a filter. There's no query that can accidentally return another customer's bookings or expenses.
What currencies are supported?
EUR, USD, GBP, CAD, AUD, and CHF. Set your default in Settings and it's used throughout the app: reports, exports, everything.
Does it work on my phone, or without signal?
Yes to both. The layout adapts to a phone screen, and it works fully offline: check your numbers with no signal in the middle of nowhere, and anything you log while you're offline queues up and syncs once you're back in range. You can also add it to your home screen in a few taps so it opens like any other app on your phone, no app store involved.
How much does it cost, and what's the difference between plans?
Pricing is a per-property fee, billed annually, across three plans (Basic, Extra, and Premium) with more properties naturally landing on a higher plan. Extra adds the digital guidebook and property comparison view; Premium adds the portfolio overview and collaborator logins. See the pricing page for the full breakdown, or just get in touch for a straight quote.